ITIL® 4 Foundation Bridge

Popis kurzu

This course covers the best practice framework of ITIL 4 at a
foundational level, bridging the gap between ITIL 2011 and
ITIL 4. Students will learn about the service value system
(SVS), the four dimensions of service management, the
service value chain, the seven guiding principles, and service
management practices.
ITIL 4 is a non-prescriptive, industry best practice providing
a vendor-neutral, technology-agnostic framework to address
service management challenges by reshaping much of the
established ITSM practices in the wider context of customer
experience, value streams and digital transformation, as well
as embracing new ways of working, including Lean, Agile and
DevOps.

Určeno pro

• Business managers, business process owners or any business person interfacing with IT organizations
• IT professionals who already have a good understanding of ITIL 2011 and want to advance their knowledge of the new service management concepts in ITIL 4
• Other individuals working in parts of the IT organization, including:
- IT staff supporting large, complex and hybrid data centers, interested in improving speed, quality and cost of IT services
- IT vendors, suppliers and partners
- IT managers and IT executives
- Individuals working in other parts of IT (digital, product, development, security)

Obsah kurzu

Upon successful completion of this course,
candidates will be able to:
• Explain the four dimensions of service
management and how the four dimensions
are used to underpin a balanced focus in
value creation
• Describe the service value system (SVS)
and how the SVS ensures value is cocreated with the business
• Understand and implement the ITIL service
value chain
• Gain the knowledge necessary to prepare
and take the ITIL 4 Foundation certificate

Předpoklady

Attendees should have a good knowledge of ITIL 2011 at Foundation level or above. This knowledge is assumed, and the content which overlaps ITIL 2011 and ITIL 4 will not be covered in this course.
Additional study time outside of the classroom will be required to prepare for the certification exam.

Studijní materiály