Popis kurzu
The course provides professionals with a practical and strategic method for planning and providing continuous improvement with the necessary agility. This course is aimed at managers of all levels involved in shaping direction and strategy, or in developing a constantly improving team. It includes both practical and strategic elements. It is a universal module that is a key part of both ITIL® Managing Professional and ITIL® Strategic Leader flows.Cíle kurzu
- Understand the key concepts
- Identify the scope of control
- Understand the role of risk management
- Understand he role of the governance of I&T
- Use continual improvement model
- Build the business case
- Understand the nature, scope and potentials of organizational change management
- Define CSF's and KPI's
- Select the methods to improve the value stream
Určeno pro
This course is aimed at IT leaders and managers of all levels of the organisation who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.Obsah kurzu
- Continual improvement
- Measurement and reporting
- Portfolio management
- Organisational change management
- Risk management
Poznámka
Accredited ITIL® 4 Strategist: Direct, Plan and Improve training (including certification exam) is provided by ict-123.com, accredited by the PeopleCert Examination Institute. ITIL® is a registered trademark of AXELOS Limited and is used with permission. All rights reserved.Předpoklady
ITIL® 4 FoundationNávaznosti
ITIL® 4 Leader: Digital & IT Strategy
