Emotional Intelligence in Action- Understanding and managing workplace Emotions

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This course focuses on developing emotional intelligence (EI) to improve workplace performance, resilience, empathy, and social influence. It explains the four EI pillars—self-awareness, self-management, social awareness, and relationship management—while offering practical exercises such as emotional mapping, trigger tracking, empathy puzzles, and resilience-building techniques. Learners gain tools to manage stress, strengthen communication, build trust, and navigate workplace dynamics effectively. The program emphasizes how EI enhances leadership, teamwork, innovation, and professional growth more effectively than IQ alone.

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