Description
Learn ITIL Foundation practically. This course is the ideal preparation for the certification exam, which is included in the price.
The main difference of the new version is in three areas, ITIL®5 now includes:
- AI for decision support - The new version includes artificial intelligence that helps with decision-making and process optimization.
- Improved approach to value stream mapping - Value stream mapping is now more efficient and provides better tools for tracking the flow of value in the organization.
- Value chain - activities correspond to the service life cycle - Activities within the value chain are now clearly linked to the individual phases of the service life cycle, ensuring better alignment of processes.
The course offers a perfect balance between theory and practice, ensuring you are well-prepared to apply the knowledge gained in real-world scenarios. Our participants consistently appreciate the instructor's ability to explain complex material clearly and support the teaching with real-life examples. Whether you are a beginner or have previous experience with ITIL, this course will guide you through all the key concepts and prepare you for successfully passing the certification exam.
In the new ITIL Foundation, the focus has shifted away from
memorizing knowledge related to individual practices towards understanding their purpose, structure, benefits, and their role within the ITIL Value System.
Why choose Pumpedu for your course?
- Interactive training: A mix of theory and practical tasks for better understanding.
- Experienced instructor: Our instructors are experts with extensive practical experience and the ability to convey complex material in an understandable way.
- Flexible format: Choose from in-person, online, or self-study options.
What is ITIL?ITIL is the most widely adopted framework for managing technology-based services and creating value for stakeholders.
ITIL methodology includes useful practices for IT departments and organizations. It covers many areas, such as incident management, handling SLA agreements, setting up a Service Desk, and more. ITIL helps organizations deliver high-quality IT services effectively.
The ITIL® courses on this page are offered by Pumpedu ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.Contents
ITIL® Foundation (Version 5) introduces candidates to the key concepts of digital product and service management and establishes a common language for effective practice across organizations. It provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services. ITIL Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, and outcomes. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.
- Key ITIL terms and definitions
- Product and service management
- Experience, Strategy and Transformation
- Service offerings
- Value cocreation
- Service relationship
- The ITIL Four Dimensions of Product and Service Management
- Introduction to the ITIL Four Dimensions of Product and Service Management
- Internal and External factors
- The ITIL Product and Service Lifecycle
- Introduction to ITIL Product and Service Lifecycle
- Purpose and Scope of ITIL Product and Service Lifecycle activities
- The ITIL Value System
- Components of the ITIL Value
- The ITIL Guiding Principles
- Governance
- Value chain
- Management practices
- The ITIL Continual Improvement Model
- Value stream identification, mapping, and management
- Key concepts of value stream mapping and management
- Application of value streams
- Purpose of value stream mapping and management
- ITIL and AI
- Introduction to AI
- ITIL AI Governance
- ITIL and other frameworks
- ITIL and DevOps
- ITIL and PRINCE2
