ITIL® Strategy (Version) 5 + exam (EN)

Description

The ITIL® 5 Strategy course provides the knowledge and tools to develop and implement digital strategy. Learn how to align IT investments with business goals and ensure products and services deliver measurable value.

The ITIL® 5 Strategy course focuses on strategic management of digital products and services in modern organizations. It helps participants understand how to design, plan, and execute strategies that support business objectives and digital transformation.

Participants learn how to use the ITIL Strategy Management Model, which includes both strategy development and implementation lifecycles. The course also explains how to operate in complex and uncertain (VUCA) environments and how to make informed strategic decisions.

The training covers key strategic capabilities such as leadership, communication, innovation, organizational change management, risk management, sustainability, and AI governance.

The course prepares participants for the ITIL® Strategy (Version 5) certification exam.

ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Goals

• understand the principles of creating and managing a digital strategy,
• explain the role of strategy in the context of ITIL and digital transformation,
• apply the ITIL Strategy Management Model in practice,
• link IT strategy to the business target organization,
• work with strategic priorities, risks and benefits,
• manage strategy implementation from planning to evaluating results,
• better navigate a complex and uncertain environment,
• use data, analytics and feedback for strategic decision-making,
• support long-term sustainability and continuous improvement of strategy,
• prepare for the ITIL® Strategy Version 5 certification exam.

Target

• IT and business managers
• CIOs, CTOs, and IT leaders
• Strategy and transformation professionals
• IT service and product managers
• Enterprise architects
• Digital transformation consultants
• Project and program managers

Contents

• Key concepts of ITIL, digital products and services
• ITIL Value System, guiding principles and four dimensions of service management
• The role of strategy in digital transformation
• VUCA environment and its impact on strategic decision-making
• Business models, operating models and connecting IT with business objectives

• ITIL Strategy Management Model
• Lifecycle of strategy development
• Observe, orient, decide and plan phases
• Analysis of the external environment, PESTLE factors and internal capabilities
• Working with data, resources, risks and strategic priorities
• Translating strategic intentions into a concrete plan

• Lifecycle of strategy implementation
• Plan, execute, synthesize and reflect phases
• Managing strategic initiatives and evaluating benefits
• Continuous improvement and sustainability of strategy
• Strategic capabilities: leadership, communication, innovation, AI governance, portfolio and risk management
• Topic recap and preparation for the ITIL® Strategy certification exam

Prerequisites

Study Materials

Access to comprehensive study materials and sample exams, complemented by official PeopleCert Official Training Materials (OTM):
 

• Real-world examples to connect theory with practice
• Scenario-based exercises and practical application of the methodology
• Practice questions aligned with the certification exam format
• Clear summaries, diagrams, and structures for easier retention
• Official ITIL® manual (core guidance) – available in English

Followups